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Frequently Asked Questions
Can't find what you're looking for? Email us and we'll get back to you within 48 hours.
01
What exactly do I get when I buy a product?

Every purchase is a digital download delivered instantly to your email.

02
How do I receive my download?

Right after your payment is confirmed, you'll get an email with your download link.

03
Do I need to create an account to buy?

No account needed. Just checkout, get the link, download.

04
What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal.

05
Can I use these tools for commercial projects?

Yes. Your license covers personal and commercial use.

06
Is there a free trial or demo available?

There's no free trial, but every product page has detailed preview videos and a full breakdown of what's included - so you know exactly what you're getting before you buy. Still unsure? Reach out and we'll answer any questions.

07
Which version of After Effects do I need?

Adobe After Effects CC 2019 (version 16.0) or newer.

08
Do the plugins work on Mac and Windows?

Yes - all plugins and packs are compatible with both macOS and Windows.

09
How do I install a plugin?

After purchase you'll receive a step-by-step installation guide with your download. If anything doesn't go as expected, just reach out - we'll make sure everything works exactly as described.

10
Something isn't working — what do I do?

Email us at 8bit16brain@gmail.com with your order number and we'll fix it.

11
What is your refund policy?

Due to the digital nature of the product, all sales are final. If you experience technical issues, we will personally help resolve them. We make sure it works as intended.

12
What does 'lifetime updates' mean?

Every future update to the product you purchased is free, forever.

Still have questions?
Reach out directly — we actually reply.